Terms of Service

1. Acceptance of Terms

By accessing eliteappliancerepairco.com, placing a telephone service request, or scheduling an in-home appliance diagnostic appointment, you agree to be bound by these Terms of Service and all applicable federal, state, and local laws. If you do not agree with any part of these terms, you should not utilize our website or dispatch services.

2. Service Description & Independent Dispatch Network

Appliance Repair Experts operates as a nationwide diagnostic, dispatch, and project coordination service for residential major appliances. When you schedule an appointment, we connect you with technical specialists who perform the on-site physical evaluation, mechanical troubleshooting, and component replacement.

All physical repair tasks are performed in accordance with clean work standards and manufacturer technical specifications. We service major domestic and international household equipment, including refrigerators, freezers, washing machines, clothes dryers, dishwashers, cooking ranges, ovens, and cooktops.

3. Diagnostic Inspections & Transparent Flat-Rate Pricing

Our technicians perform a thorough diagnostic evaluation upon arrival to isolate the root mechanical or electrical defect. Following testing, you will receive an itemized, flat-rate written quote covering all necessary replacement components and labor before any physical repair begins.

We maintain a strict no hidden cost policy: the price presented on your diagnostic quote is the exact figure billed upon completion. You retain complete authority to approve or decline the recommended repair with zero obligation.

4. Homeowner Responsibilities

To ensure a safe and efficient service appointment, customers agree to:

• Ensure an adult (18 years of age or older) with authorization to approve repairs is present for the duration of the visit.
• Provide approximately three feet of clear, safe workspace around the malfunctioning appliance.
• Secure domestic pets away from the designated service area.
• Notify dispatch immediately if active water flooding or gas odors are present so emergency precautions can be initiated.

5. Cancellation & Rescheduling Policies

We understand household schedules change unexpectedly. If you need to reschedule or cancel an appointment, please contact our dispatch desk at least two hours prior to your scheduled arrival window so technicians can be rerouted to other waiting households.

6. Limitation of Liability

Appliance Repair Experts and its technical network shall not be liable for pre-existing structural damage, plumbing corrosion, flooring degradation caused by prior unaddressed leaks, or manufacturer defects beyond the scope of repaired components. In no event shall total liability exceed the total amount paid by the customer for the specific service provided.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from services rendered shall be resolved through good-faith mediation or standard commercial dispute resolution procedures.

8. Contact Information

For inquiries regarding these Terms of Service or to review an active service order, please reach our administrative office:

Appliance Repair Experts
Website: eliteappliancerepairco.com
Telephone: (877) 920-2133