Privacy Policy

1. Information We Collect

When you contact Appliance Repair Experts by telephone, website forms, or digital dispatch requests, we collect personal and household information necessary to coordinate appliance diagnostic and repair appointments. This information includes your name, physical service address, telephone number, email address, and specific details about the malfunctioning appliance (brand, model number, serial number, and observed breakdown symptoms).

Our web servers also collect non-personally identifiable diagnostic information automatically when you browse our site, including IP addresses, browser types, referring pages, operating systems, and timestamp data. This information helps us optimize server stability, prevent fraudulent activity, and improve regional content delivery.

2. How We Use Collected Information

Information gathered is utilized exclusively to provide, coordinate, and fulfill appliance diagnostic and repair services. Specific uses include:

• Scheduling technician arrival windows and routing dispatch personnel to your residential address.
• Communicating appointment updates, diagnostic findings, and itemized flat-rate quotes.
• Sourcing compatible OEM replacement components matching your appliance model specifications.
• Processing payments and providing itemized service receipts.
• Responding to post-service inquiries and verifying operational satisfaction.

3. Information Sharing and Disclosure

Appliance Repair Experts does not sell, rent, lease, or trade your personal information to third-party marketing companies. Information is shared strictly with operational partners involved in fulfilling your service request, including local dispatch coordinators, responding technical contractors, payment processors, and parts logistics distributors.

We may also disclose information when required by law, subpoena, or government regulation, or when necessary to protect personal safety, property, or legal rights.

4. Data Security & Storage

We implement administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. Digital communications utilize encrypted transport protocols (HTTPS/SSL), and payment transactions comply with Payment Card Industry Data Security Standards (PCI-DSS). While no transmission method over the Internet is 100% impenetrable, we maintain industry-standard safeguards to protect your privacy.

5. Cookies and Tracking Technologies

Our website may utilize standard browser cookies to preserve user preferences and analyze aggregate traffic metrics. You have the ability to accept or decline cookies through your individual browser settings. Declining cookies will not prevent you from viewing service information or contacting our phone dispatch desk.

6. Children's Privacy

Our services are directed exclusively to adult homeowners and property managers. We do not knowingly solicit or collect personal information from individuals under the age of 18.

7. Contacting Us Regarding Privacy

If you have questions, corrections, or concerns regarding our privacy practices or wish to request deletion of your contact records, please contact our administrative desk:

Appliance Repair Experts
Website: eliteappliancerepairco.com
Telephone Dispatch: (877) 920-2133